Client agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renew date of the Services. Neorack Technology provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period Neorack Technology will temporary suspend services until the invoice is paid in full. Neorack Technology will terminate Services not paid in full 15 days after the Services have been suspended, which is mean all of your hosting data will be erased from our storage and our backup storage.Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices. If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time $20 chargeback fee.Neorack Technology accepts payments via credit cards, PayPal or bank transfer. Payments from unverified PayPal accounts are not accepted.
In case we are liable for any refund, all fees for value added services such as SSL certificate, Additional Ip Address, License or free domain name registration that may be part of the Service shall be deducted from any refunds or account credits.
All refunds will be made to the original payment instrument that was used for purchasing the package/subscription. It may take one week to process your refund requests. In case, the questioned payment is more than 60 days and you are eligible for a refund, the applicable refund shall be made via PayPal.
All transactions made through some payment instruments such as bank wire transfers, Western Union payments, checks and money orders shall remain non-reversible irrespective of the money back guarantee. Any such refund shall be credited to your hosting account on the Service.
Shared hosting plans come with a 30 days money back promise. If for whatever reason we fail to satisfy you within 30 days we will charge $15 / $125 (depending on package) setup fee then refund the balance of your initial payment all we ask is you give us a reason so this will help us improve as a company. Dedicated Servers do not fall under this policy due to the labor involved in setting them up and also cost. Refunds may take up to 2 weeks.